Frequently Asked Questions
- Procedure to Request a Quote:
Following the below steps, you may easily get to your custom print orders:
- First, you would have to consult about your project with us, and then the design of your print orders
- Quote for Preparation & also get it approved
- Development of art and design associated with your print order followed by evaluation process
- Gor for sampling if you like to.
- Get the orders finalized for the final production while finalizing shipping options.
- Get the products produced
- Get the products shipped to you.
- You need not worry about these procedures if they bother you. We provide the assistance of a dedicated account manager who will help you understand the whole process and navigate through the steps to get the product most conveniently. In case you have any questions or queries, they would fairly be answered by our sales support team, which is all-time vigilant and looking for you to contact them when you feel like it.
- First, Go to our Request a Quote page in order to directly request quiet. You may also get the quote requested directly from the product page.
- Once you are at the Request a Quote page, you can use our online chat box in order to get in contact with one of our sales support team’s representatives.
- Communicate freely and ask the queries that you have in detail
- Call Us and talk to us
- Once you make a decision to get our services, email us all of your project details at our email address: …….
Not at all. You are only charged for your project. No matter how your project is, we do not charge any kind of setup or plate fee for their printing order. Your price is actually affected by the quantity of your ordered units. It is because the apparatuses consume less energy, and we get less expense for more units. This is how your per unit price gets affected by varying quantity. The fewer units ordered, the more would be per unit price charged.
- Order Cancellation or Changes in order:
You can simply email your artwork directly to your account manager. Your account manager will coordinate with our inhouse design team to conduct an artwork evaluation and suggest any technical changes that may improve the quality of the printed products.
Please see below for general artwork submission guidelines:
File Formats:
- Please submit your artwork in editable versions of AI, PDF, or EPS files.
- Before saving your artwork, please make sure all fonts are curved and images are embedded.
- If your artwork contains JPEG or PNG images, please ensure such images are higher resolution (minimum 300dpi).
Color Schemes:
- Color format matters. Always, create your artwork in CMYK or Pantone colors for an accurate representation of the final printed colors.
- RGB color format is designed for on-screen viewing only and is not compatible with color standards used in the printing process. Please avoid creating your artwork in RGB.
Fonts:
- During font selection, always keep in mind the legibility of the desired fonts.
- Cursive and intricate fonts look sharp on screen but do not always do so when printed.
- We also recommend avoiding font sizes that are less than 5pt.
Dielines & Bleeds:
- You can always request a custom template or dieline for any of the products that you are creating artworks for.
- Typically, your artwork should extend a minimum of 1/8 inch (0.125’’) past the trim line.
- We also recommend a safety margin of approximately 1/4 inch (0.25’’) on all sides to prevent text and other important design elements from being cut off.
For any additional artwork questions that you may have, please contact our sales support team.
- PRODUCTION AND SHIPPING
Make sure that once the process of production is started, there cannot be changes. You need to contact us for changes prior to the commencement of the production process.
If the production process is not started, then according to your desired changes, the product price will be estimated again, and soon, you will be updated again for the price quote.
Custom printing products are such articles that we cannot sell to other customers, that is why this is not possible to cancel an order. At times, the request can be considered, but it is not done that simply. It depends on when you asked for the cancellation of the order and till then how much production of the products is carried out. At certain stages of printing products, even when the goods are not completely produced, we cannot cancel the order. Whereas certain times, it may be canceled depending upon the nature of work that has been completed. In that case, also, you can cancel only while paying the charges for cancellation, compensating the expense for the production process that is done already.
Our support team will let you know about the whole scenario and the charges for the cancellation if it would be possible.
Note that if those orders are finished, then they will definitely be shipped to you, then you cannot cancel them.
- Creative relevant to the product:
You have an account manager here. You may coordinate with him for every matter. You may directly email the designs to him. He would further coordinate with the designers to get suggestions. The negotiation required between you and the design team would brought about by the account manager efficiently. The suggestions from the design teams, along with the evaluation of your artwork and graphics for the product underlying the whole prototype, would be negotiated well, and you would be updated by the account manager at each step. The suggestions may incorporated further once you feel inclined to bring the suggested changes to improve your product.
Please see below for general artwork submission guidelines:
These are the instructions below to get the creative uploaded. There are particular formats of files that are acceptable on the website:
- AI
- EPS
In order to move ahead correctly, you need to ensure that fonts are curved and images embedded. Likewise, JPEG or PNG images should be high-resolution images, such as at least 300 dpi.
As far as colors are concerned regarding the creative to be uploaded, your artwork should be in CMYK or Pantone colors so that these may accurately appear in the final printed products.
Avoid creative artwork in RGB.
For fonts, ensure to avoid font sizes less than 5pt.
Custom templates or decline can be facilitated for the product by the website.
You should also put margins around your creative in order to protect your content while printing from being cut off. It can be ¼ inches wide on all sides.
- Typically, your artwork should extend a minimum of 1/8 inch (0.125’’) past the trim line.
Feel free to ask for any further assistance from our support team for customer care.
- Sample:
Samples may be made available as per your request for it.
In case you require a sample of your own personalized printed product, it would cost you a fee, which would be, although, low.
But if you wanna see our multiple product samples from the orders that we have in our portfolio, then they can be provided to you even in hard form without any cost.
- Production period:
The samples of personalized printed products usually take 1 week approximately. However, it also depends upon the nature of the complexity and level of complexity of the prototype developed for the printed product.
It usually takes almost 1 and a half weeks, though depending upon the complexity of the project, it may exceed. Thus, the time duration starts once the order is finalized and placed. Whatever project you deal with, we would be providing excellent assistance for letting you figure out the time period involved in getting the finished products.
In order to accommodate and suit you best, we are flexible and efficient enough to provide you with efficient delivery of the products on an urgent basis. It only requires you to communicate your deadlines.
- Shipping:
It is approximately 3 to 4 working days. The step-after-step updates will be given to you by the company.
Yes. But if you require us to deliver at different places around the glove, then there would be additional customs duties, taxes, etc. charged.
- Account:
Yes. For this, you need to come in contact with a customer service agent always at hand to help you.
Yes. You may do so by visiting the Password Reset option.
Yes. Go to the history order portion to get complete details of your past orders and their statuses.